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PRIVACY POLICY

1. Introduction

Thomas Charles Property (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including through our website at www.thomascharles.com.au.

 

2. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Property preferences (e.g. budget, location, property type)

  • Enquiry details and communication history

  • Any other information you provide to us voluntarily

We may also collect non-personal information such as:

  • IP address

  • Browser type

  • Website usage data (via cookies and analytics tools)

 

3. How We Collect Your Information

We collect personal information in a number of ways, including when you:

  • Submit an enquiry via our website

  • Register your interest in a property or development

  • Contact us via email or phone

  • Subscribe to marketing communications

  • Engage with us through social media or advertising campaigns

 

4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide property information and services

  • Connect you with relevant developments and opportunities

  • Respond to enquiries and communicate with you

  • Manage relationships with buyers, investors, and developers

  • Send marketing communications (where consent is provided)

  • Improve our website, services, and user experience

 

​5. Disclosure of Personal Information

We may disclose your personal information to:

  • Property developers and project partners (where relevant to your enquiry)

  • Referral partners (e.g. brokers, advisors) with your consent

  • Service providers who assist in operating our business (e.g. CRM systems, marketing platforms)

  • Professional advisors (e.g. legal or accounting services)

  • Government or regulatory bodies where required by law

We do not sell your personal information to third parties.

 

6. Marketing Communications

If you have opted in, we may send you updates about:

  • New property developments

  • Investment opportunities

  • Market insights

You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly​

 

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand how users interact with our website

  • Improve functionality and performance

  • Deliver relevant advertising

You can control or disable cookies through your browser settings.

 

8. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access, modification, or disclosure

However, no method of transmission over the internet is completely secure.

 

9. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

 

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Thomas Charles Property
Email: info@thomascharles.com.au
Website: www.thomascharles.com.au

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